1. LEGAL NOTICE
1.1 Website Publisher
This website, accessible at https://shopyby.com, is operated by:
Trade name: Shopyby.com®
City: Casablanca, Morocco
Email: info@shopyby.com
1.2 Hosting
The website is hosted by: blogger
Website: Shopyby.com
1.3 Intellectual Property
All elements available on Shopyby.com, including but not limited to texts, photographs, images, logos, graphics, videos, icons, software, databases, trademarks and other visual elements, are protected by applicable intellectual property laws.
Unless prior written authorization has been obtained from Shopyby.com or the respective rights holders, any reproduction, representation, modification, adaptation, distribution or commercial exploitation, in whole or in part, of such elements is prohibited.
Unauthorized use may result in legal proceedings in accordance with applicable law.
1.4 External Links
The website may contain links to websites or services operated by third parties.
Shopyby.com does not control such websites and cannot be held responsible for their content, availability, commercial practices or privacy policies.
The presence of an external link does not necessarily constitute a recommendation or endorsement of the relevant website.
2. TERMS AND CONDITIONS OF USE
Article 1 – Purpose
These Terms and Conditions of Use govern access to and use of the Shopyby.com website.
By accessing or using the website, users acknowledge that they have read and accepted these Terms and Conditions of Use.
Article 2 – Website Access
Shopyby.com makes reasonable efforts to keep the website accessible under normal conditions.
However, access may be temporarily interrupted for maintenance, updates, security measures, technical issues or circumstances beyond our reasonable control.
Shopyby.com does not guarantee uninterrupted or error-free access to the website.
Article 3 – Acceptable Use
Users agree to use the website in compliance with applicable laws and these Terms and Conditions.
Users are prohibited from:
using the website for fraudulent or unlawful purposes;
attempting to gain unauthorized access to the website or its systems;
interfering with the operation or security of the website;
transmitting unlawful, defamatory, fraudulent or infringing content;
reproducing or commercially exploiting website content without authorization;
using information available on the website to harm Shopyby.com or other users.
Article 4 – User Accounts
Where account creation is available, users are responsible for providing accurate information.
Users are responsible for keeping their login credentials confidential and must promptly notify Shopyby.com of any unauthorized use of their account.
Shopyby.com may suspend or terminate an account in the event of fraudulent, abusive or unlawful use, subject to applicable legal rights.
Article 5 – User-Generated Content
Where the website allows users to publish reviews, comments, photographs or other content, users represent that they have the necessary rights to publish such content.
Users agree not to publish content that is unlawful, defamatory, misleading, fraudulent, discriminatory or infringing upon the rights of third parties.
Shopyby.com reserves the right to remove content that clearly violates these Terms or applicable law.
Article 6 – Intellectual Property
All intellectual property rights relating to the content owned by Shopyby.com remain the property of Shopyby.com or the relevant rights holders.
Accessing the website or purchasing a product does not transfer any intellectual property rights to the user.
3. TERMS AND CONDITIONS OF SALE
Article 1 – Purpose
These Terms and Conditions of Sale govern purchases made through the Shopyby.com website.
They apply to all orders placed through the website.
Before confirming an order, customers are invited to read these Terms and Conditions carefully.
By confirming an order, the customer acknowledges and accepts the Terms and Conditions applicable to that order.
Article 2 – Products
Products offered for sale are described and presented as accurately as reasonably possible.
Product photographs and illustrations are provided for informational purposes. Minor differences in color, appearance or presentation may result from screen settings, lighting or the characteristics of the product.
Where an essential characteristic of a product differs materially from its presentation, the customer may contact Customer Service for further information.
Article 3 – Prices
Prices are displayed in Moroccan dirhams (MAD), unless otherwise stated.
The price applicable to an order is the price displayed at the time the order is confirmed.
Shopyby.com may change prices at any time for future orders. Price changes will not affect orders that have already been validly confirmed, except where otherwise required by applicable law.
Any applicable delivery charges will be displayed before the customer completes the order.
Article 4 – Promotions and Discount Codes
Promotional offers are valid for the period stated and subject to the conditions communicated with the relevant offer.
Unless otherwise stated, only one promotional code may be used per order.
Shopyby.com may limit promotional offers according to quantity, period, product category or other conditions specified at the time of the offer.
Article 5 – Orders
The customer selects the products they wish to purchase and adds them to their shopping cart.
Before final confirmation, the customer may review and modify their order information.
An order becomes final after confirmation by the customer and, where applicable, successful payment.
Shopyby.com may contact the customer if additional information is required to process the order.
Article 6 – Product Availability
Products are offered subject to availability.
If a product becomes unavailable after an order has been confirmed, Shopyby.com will inform the customer as soon as reasonably possible and may offer, depending on the circumstances:
an equivalent product, subject to the customer's acceptance;
store credit;
a refund where applicable.
Article 7 – Payment
Available payment methods are displayed on the website during the ordering process.
Where cash on delivery is available, the applicable conditions will be displayed during the order process.
Where online payment is processed through a payment service provider, payment information is handled by the relevant provider.
Shopyby.com will never ask customers to disclose passwords, banking security codes or similar confidential credentials by email.
Article 8 – Delivery
Applicable delivery methods, estimated delivery times and delivery charges are displayed before order confirmation whenever such information is available.
Delivery times may vary depending on the destination, carrier, product availability and circumstances beyond Shopyby.com's reasonable control.
In the event of a significant delivery issue, customers may contact Customer Service at:
info@shopyby.com
Article 9 – Receipt of Orders
Customers are encouraged to inspect the condition of the package and, where reasonably possible, the products upon delivery.
If the package is visibly damaged, customers are encouraged to notify the carrier immediately and contact Shopyby.com.
Any issue concerning a delivered product should be reported to Customer Service as soon as reasonably possible, together with photographs or other relevant information where appropriate.
Article 10 – Right of Withdrawal
Under applicable Moroccan regulations governing certain distance sales, consumers may have a seven (7) day withdrawal period under the conditions provided by Law No. 31-08 and subject to applicable legal exceptions.
Where the right of withdrawal applies, the customer may exercise this right by contacting Customer Service within the applicable legal period.
Certain products or services may be excluded from the right of withdrawal where permitted by law.
Nothing in these Terms and Conditions is intended to exclude or restrict any mandatory consumer right provided by applicable law.
Article 11 – Returns
To request a return, the customer must contact Customer Service:
Email: info@shopyby.com
The customer may be asked to provide:
the order number;
the relevant product;
the reason for the return;
photographs or other information where necessary to assess the request.
After reviewing the request, Shopyby.com will provide the customer with the applicable return instructions.
Unless otherwise required by law or stated in the applicable offer, returned products should, where reasonably possible, include their accessories and original packaging.
Article 12 – Defective Products or Incorrect Orders
If a product is defective, damaged or does not correspond to the product ordered, the customer should contact Customer Service.
Following review of the situation, Shopyby.com may provide, depending on the circumstances and applicable law:
a replacement;
repair where available;
store credit;
a refund;
another remedy required or permitted by applicable law.
Article 13 – Promotional, Clearance and Liquidation Products
Products offered as promotional, clearance or liquidation items remain subject to applicable mandatory consumer rights.
A commercial statement indicating that a product is offered as a clearance or liquidation item cannot, by itself, exclude a mandatory consumer right provided by applicable law.
Any special conditions applicable to such products will be stated on the relevant product page or during the ordering process.
Article 14 – Warranties
Products may benefit from applicable legal warranties and/or manufacturer or commercial warranties.
In the event of a malfunction or defect, the customer should contact Customer Service to determine the applicable procedure.
Article 15 – Liability
Shopyby.com takes reasonable measures to provide accurate and up-to-date information.
However, certain information may be changed or updated without prior notice.
To the extent permitted by applicable law, Shopyby.com shall not be liable for damages resulting from circumstances beyond its reasonable control, temporary website interruptions, failures of third-party service providers or force majeure events.
Article 16 – Force Majeure
Shopyby.com shall not be liable for delays or failure to perform obligations resulting from circumstances beyond its reasonable control that qualify as force majeure under applicable law.
Article 17 – Customer Service
For questions concerning an order, product or return:
Email: info@shopyby.com
Article 18 – Applicable Law
These Terms and Conditions of Sale are governed by Moroccan law, subject to any mandatory consumer protection provisions that may apply.
Any dispute shall be handled in accordance with the applicable jurisdiction and procedural rules.
4. PRIVACY POLICY
Article 1 – Purpose
Shopyby.com respects the privacy of its users and customers and is committed to protecting personal information.
This Privacy Policy explains what information may be collected, why it is collected, how it may be used, with whom it may be shared and what rights individuals may have.
Shopyby.com processes personal data in accordance with applicable Moroccan data protection legislation, including Law No. 09-08 relating to the protection of individuals with regard to the processing of personal data.
Article 2 – Data Controller
The data controller is:
Shopyby.com
Email: info@shopyby.com
Article 3 – Information We May Collect
Depending on how the website is used, we may collect:
first and last name;
email address;
telephone number;
billing address;
delivery address;
order information;
information provided when contacting Customer Service;
delivery-related information;
technical information relating to browsing;
IP address and browser or device information;
analytics and browsing information collected through analytics tools, where enabled.
We do not ask customers to provide banking passwords, security codes or other confidential banking credentials by email.
Article 4 – Purposes of Processing
Personal information may be used to:
process and manage orders;
arrange delivery;
process payments through relevant payment providers;
respond to Customer Service requests;
manage returns and complaints;
prevent and detect fraud;
maintain website security;
improve products and services;
measure website traffic and performance;
understand how visitors use the website;
send marketing communications where valid consent has been obtained or where otherwise permitted by applicable law.
Article 5 – Legal Basis
Depending on the purpose, personal data may be processed on the basis of:
performance of a contract or pre-contractual measures;
compliance with a legal obligation;
the individual's consent where required;
a legitimate interest, subject to applicable legal requirements and the rights of individuals.
Article 6 – Data Recipients
Personal data may be shared, where necessary, with:
authorized employees and representatives;
logistics providers and carriers;
technical service providers;
payment service providers;
hosting providers;
analytics and measurement providers;
service providers necessary to operate the website;
competent authorities where legally required.
Shopyby.com does not sell customers' personal data.
Article 7 – Google Analytics
Shopyby.com may use Google Analytics, an analytics service provided by Google.
Google Analytics may use cookies and similar identifiers to measure how visitors interact with the website and to provide website usage statistics.
Analytics data may be used to understand website traffic, evaluate page performance and improve the user experience.
Where applicable, analytics technologies will be used in accordance with the consent requirements applicable to the website.
Additional information about how Google Analytics processes data is available in Google's documentation.
Article 8 – Google AdSense and Advertising
Shopyby.com may use Google AdSense to display advertisements.
Google and certain advertising partners may use cookies, web beacons, IP addresses or similar technologies to display, measure or personalize advertisements.
Third-party providers, including Google, may use cookies to serve advertisements based on a user's previous visits to this website or other websites.
Where applicable and permitted, advertising may be personalized based on information associated with a user's browsing activity.
Users may manage certain advertising personalization settings through Google's advertising settings.
Where required by applicable law, advertising-related cookies and similar technologies will only be activated after the appropriate consent has been obtained.
Article 9 – Cookies
Shopyby.com uses cookies and similar technologies.
Cookies may be necessary for:
shopping cart functionality;
account functionality;
website security;
remembering preferences;
analytics;
advertising;
personalization;
improving the user experience.
Where consent is required, non-essential cookies will only be activated after the relevant consent has been obtained.
Users may also configure their browser to block or restrict cookies. However, disabling certain cookies may affect the operation of some website features.
Article 10 – Cookie Preferences
Where a cookie consent management tool is available, users may accept, reject or modify their cookie preferences through the consent interface provided on the website.
Where available, preferences may be changed at any time.
Article 11 – Data Retention
Personal data is retained only for as long as reasonably necessary for the purposes for which it was collected and in accordance with applicable legal requirements.
Certain order-related information may be retained for the period necessary to comply with accounting, tax, legal or administrative obligations and to manage potential disputes.
Article 12 – Data Security
Shopyby.com implements reasonable technical and organizational measures designed to protect personal data against unauthorized access, loss, destruction, alteration or unlawful disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Article 13 – Individual Rights
Subject to applicable law, individuals may have rights including the right to access and correct their personal data and other rights provided by applicable data protection legislation.
Requests may be submitted to:
info@shopyby.com
Requests should contain sufficient information to allow Shopyby.com to identify the relevant individual and understand the nature of the request.
Article 14 – International Data Transfers
Certain technical or service providers used by Shopyby.com may process or store information outside Morocco.
Where required, Shopyby.com will take appropriate measures and complete applicable formalities relating to international transfers of personal data.
Article 15 – Changes to This Privacy Policy
Shopyby.com may update this Privacy Policy from time to time to reflect changes to the website, services, technology or applicable legal requirements.
The version published on the website is the current version.
Last updated: 1-1-2026
5. COOKIE POLICY
Article 1 – What Are Cookies?
Cookies are small files or identifiers stored on a user's browser or device when visiting a website.
They may be used to remember information, maintain website functionality and improve the browsing experience.
Article 2 – Necessary Cookies
Certain cookies are necessary for the operation of the website, including cookies used for:
shopping cart functionality;
account functionality;
security;
session management;
essential website preferences.
Article 3 – Analytics Cookies
Shopyby.com may use Google Analytics to measure website traffic and understand how visitors interact with the website.
Analytics technologies may provide information about pages viewed, interactions, traffic sources and website performance.
Article 4 – Advertising Cookies
Shopyby.com may use Google AdSense to display advertisements.
Google and third-party advertising partners may use cookies and similar technologies to display, measure or personalize advertisements.
Advertising cookies may be used to improve advertising relevance and measure advertising performance.
Where required by applicable law, these technologies will only be activated after the appropriate consent has been obtained.
Article 5 – Managing Cookies
Where a cookie consent management tool is available, users may accept, reject or modify their cookie preferences through the available settings.
Users may also control cookies through their browser settings.
Disabling necessary cookies may affect the functionality of certain parts of the website.
Article 6 – Google Advertising Settings
Users may manage certain Google advertising personalization settings through Google's advertising settings.
Google provides tools that allow users to control certain aspects of personalized advertising.
6. SHIPPING, RETURNS AND REFUNDS
Shipping
Orders are prepared and shipped to the delivery address provided by the customer during checkout.
Applicable shipping methods, estimated delivery times and shipping fees are displayed during the ordering process where available.
Delivery times may be affected by circumstances beyond Shopyby.com's reasonable control.
Damaged Packages
Customers are encouraged to inspect the external condition of the package upon delivery.
If the package appears visibly damaged, customers should report the issue to the carrier and contact Shopyby.com as soon as possible.
Photographs may be requested to help investigate the issue.
Incorrect or Damaged Products
If the customer receives a product that differs from the product ordered or receives a damaged or defective product, the customer should contact:
info@shopyby.com
The request will be reviewed and an appropriate solution will be provided in accordance with the applicable Terms and Conditions and applicable law.
Return Requests
Return requests should be submitted to Customer Service and should include:
order number;
customer name;
product concerned;
reason for the return;
photographs where necessary.
After reviewing the request, Shopyby.com will provide the applicable return instructions.
Condition of Returned Products
Unless otherwise required by law, returned products should, where reasonably possible:
be complete;
include their accessories;
be properly packaged;
remain in a condition suitable for processing under the applicable return conditions.
These requirements do not limit any mandatory consumer rights provided by applicable law.
Refunds
Where a refund is due, it will be processed according to the payment method used for the order and in accordance with applicable law.
Where legally permitted, a refund may be made through the original payment method or another method agreed with the customer.
Store credit may be offered where accepted by the customer or where legally permitted.
Shipping and return costs will be handled according to the reason for the return, the applicable offer conditions and applicable law.
Clearance Products
Clearance and liquidation products remain subject to applicable mandatory consumer rights.
A clearance or liquidation designation does not, by itself, remove any mandatory legal right available to the consumer.
Any special conditions applicable to clearance products will be displayed on the relevant product page or during checkout.
Customer Service
For questions concerning orders, shipping, returns or refunds:
Shopyby.com
Email: info@shopyby.com
Last updated: 1-1-2026
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